Enhanced Call Verification (ECV)

See the SIAC Brochure here

Currently State Alarm employs alarm verification – we call you, the customer, for proper identification before we contact the police department. This is done in an effort to reduce “false” alarms. Statistically 80% of all false burglary alarms are customer related.

In an effort to further reduce “false” alarms, at your option, we will implement on your system(s) “enhanced call verification” as outlined in recommendations by the Security Industry Alarm Coalition (SIAC) and the National Burglary and Fire Alarm Association (NBFAA). ***Note to our Florida Customers, Florida State Law Requires ECV on all alarm systems!

In addition to placing a call to your premises, a second call is placed. This call could be to a second number on the premises: cell phone, a neighbor, a friend, relative, an employee, etc.

If, after two calls we are unable to make contact with anyone, the Police will be dispatched. This only applies to burglary alarms. It does not apply to fire, hold up or panic (duress) – reception of these alarms affords immediate dispatch.

If you are interested in using Enhanced Call Verification, please contact us here.