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False Alarm Prevention
See our Brochure here
Learn about Enhanced Call Verification (ECV) here
Did you know that 80% of all false alarms are caused by user errors? False alarms not only divert public safety resources, but they also cost communities millions of dollars every year. 
There are several ways you can prevent false alarms and false alarm dispatches:
1. Know your system! Know how to operate it, and know exactly what your secret pass code is, in case you have a false alarm and have to speak to our operators.
2. Make sure that everyone who will be using the system understands it as well, and also has a secret pass code for emergencies.
3. Should you accidentally trip your alarm, please be standing by the phone with your secret pass code so you can advise our operators that everything is OK. IF YOU DO NOT HEAR FROM US WITHIN 2 MINUTES OF THE ALARM ACTIVATION PLEASE CALL US. Depending upon your alarm configuration, your system may use the main phone line to send signals to State Alarm. When this happens, our operators will receive a busy signal when calling you to verify that everything is OK. If we are unable to reach you within 2 minutes of receiving the alarm, the authorities will be dispatched. If your phone line appears to be "dead" immediately after an alarm trip, this is the cause. If you have a cellular or alternate phone line available, please call us with your secret pass code to let us know you are OK.
4. Be mindful of things that can move around when you are not home, especially pets. Other common causes of false alarms are interior doors that are not secured and can move from breezes, and any other objects that may move either from a breeze or from the output of a heater/air conditioning unit (like plants, curtains and balloons, etc.).
5. Realize that if you have a fire alarm, it is always on. Just because you may not have the burglary part of your alarm system armed does not mean the fire alarm is not armed. Fire alarms operate 24 hours a day, every day.
6. Contact us if you are having any type of construction/addition/remodeling planned, before it happens, so that we can advise you how your system will be affected.
7. If you are going on vacation, please make sure that anyone you have coming in to check on things knows how to operate the system, and has our phone number if there is a problem. It is always a good idea to have someone available for us to contact while you are away, who has a key to your premises and can disarm the system if there is a problem.
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