What to do during a storm

Your security system is made up of an electronic control panel. This panel works both through your electrical power and your phone line. If you experience problems during or following an electrical storm, we recommend powering down your system. You can also do this when you have lost electrical power and your system is continually "beeping" because of a low battery. To do this:

1. Find your main control panel - usually in the basement or in a closet.

2. Open the panel - you will either need a key to unlock the box or a screwdriver to remove the screws if the box is screwed shut.

3. Remove one side of the battery lead. It will be either the red or black wire connected to the battery.

4. Find and unplug the transformer (the electrical plug - this will be plugged and possibly screwed into an outlet close to the panel).

5. After the storm has passed, plug the transformer back into the outlet and attach the battery lead to the battery.

6. Give the system a minute to recycle itself, then test it. Be sure you are able to arm and disarm the system. It may take several hours for the battery to fully charge and clear trouble conditions from your keypad. If you experience problems, contact us.