Do you need a quick solution to a technical problem? With our live remote-assistance tools, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
A member of our support team will talk with you first to determine the nature of the problem.
Step 1: Once you are on the phone with a member of our support team, you will be directed to this page. You will then choose the appropriate link below to begin the screen-sharing session.
Step 2: You are prompted to download a small virus-free program.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Please click a link below as directed by your support representative:
Click here for Support Option 1
Click here for Support Option 2